Troubleshooting
Problem
Possible cause Solution
The light in the button flashes but
the appliance does not operate.
You just prepared hot frothed milk
or hot milk and pressed the button
for milk or hot frothed milk again
without letting the appliance cool
down.
If you want to prepare hot
frothed milk or hot milk
again, the milk jug needs to
cool down for a few
minutes before you can use
it again. As long as the milk
jug is still hot, the
temperature limiter makes
sure that the appliance
cannot be operated. You
can rinse the inside of the
milk jug with cold water to
let it cool down faster.
The temperature of the milk is too
high.
Replace the warm milk with
cold milk or let the
appliance cool down.
The appliance does not froth. You have not placed the lid
properly on the appliance.
Place the lid properly.
You did not attach the frothing coil
to the coil holder.
Attach the frothing coil to
the coil holder.
You used a type of milk that is not
suitable for frothing.
Many factors can influence
the quality of the milk froth
(like protein content). If the
milk does not froth as you
would like, try a different
type or brand of milk. Use
semi-skimmed cow's milk
at refrigerator temperature
for the best frothing result.
The inside of the milk jug is
polluted with milk residues, which
prevents the coil holder from
rotating.
Clean the coil holder and
the inside of the milk jug.
Milk escapes from under the lid. You put too much milk in the milk
jug.
Do not fill the milk jug
beyond the MAX indication.
The milk is not very hot. This is normal. The milk is heated up to
approx 74°C to ensure the
best froth and taste. Milk
proteins start to break
down and burn if the milk is
overheated.
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