HellermannTyton Thermal Transfer Printer TT4000+ Návod na obsluhu

TT4000+

Operating Instructions Bedieningshandleiding Návod k obsluze

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Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

3

Operating Instructions

Table of contents

1 User information .................... 4

1.1 Field of application .................. 4

1.2 Used labels and symbols .............. 4

1.3 Safekeeping of documents and actuality .. 4

1.4 Intended use ...................... 4

1.5 EC conformity .....................4

1.6 Applicable documents ............... 4

1.7 Customer service and spare parts ....... 4

2 Safety instructions ................... 5

2.1 Representation and layout of warning

instructions ....................... 5

2.2 Danger grading of warning instructions .. 5

2.3 Basic safety instructions .............. 5

2.4 Limitations of use ................... 5

2.5 Operator obligations ................ 5

3 Transport and storage ................ 5

4 Layout and function .................. 6

4.1 Layout ........................... 6

4.2 Control panel ...................... 7

4.3 Function in print mode, symbol displays .. 7

4.3.1 Symbol displays .................... 7

4.3.2 Printer states ......................8

5 Initial operation ..................... 9

5.1 Device placement ................... 9

5.2 Connecting the device to the power

supply .......................... 10

5.3 Connecting the device to a computer or

computer network ................. 10

5.4 Switching the device on and off ....... 10

6 Operation ......................... 11

6.1 Loading labels or continuous material from

rolls ............................ 11

6.1.1 Positioning the material roll on the roll

holder .......................... 11

6.1.2 Inserting a material strip into the

printhead ........................ 12

6.1.3 Setting the label light barrier .......... 12

6.2 Loading fanfold labels .............. 12

6.3 Loading transfer ribbon ............. 13

6.4 Setting the transfer ribbon feed path ... 13

6.5 Setting the head locking system ....... 14

7 Print mode ........................ 14

7.1 Synchronization of the paper feed ..... 14

8 Troubleshooting .................... 15

8.1 Types of errors .................... 15

8.2 Problem solution .................. 15

8.3 Error messages and troubleshooting .... 16

9 Maintenance ...................... 18

9.1 Preparation and follow-up tasks ....... 18

9.2 Maintenance and cleaning ........... 18

9.2.1 Regular maintenance work ........... 18

9.2.2 Cleaning agents and materials ........ 18

9.2.3 Cleaning the print roller ............. 18

9.2.4 Cleaning the printhead .............. 19

10 Taking out of operation .............. 19

10.1 Taking the device out of operation ..... 19

10.2 Putting the device back into operation .. 19

11 Disposal .......................... 19

12 Technical data ..................... 20

The original operating instructions are written in German.

The translations are based on these original operating

instructions.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

User information

4

1 User information

Before the device is used, all persons who will be using

the device must have carefully read and understood the

operating instructions.

This documentation as well as translations hereof are the

property of the HellermannTyton Group. Replication,

editing, reproducing or distribution in whole or in parts

for purposes other than following the original intended

use requires the prior written consent from the

HellermannTyton Group.

1.1 Field of application

The operating instructions are directed towards

technicians and the operator. The operating instructions

only apply for the following TT4000+ thermal transfer

printer, called "device" in the following:

TYPE Article-No.

Thermal transfer printer

TT4000+ 300 dpi 556-04000

The type can be read from the rating plate. The rating

plate with the 7-digit serial number can be found on the

rear of the device.

A HellermannTyton Product

Made in Germany

Label Printer

Model: TT4000+ 300dpi

Part No.: 556-04000

Serial No.: 0131431 X29

Voltage: 100-240V~

Current: 2A max.

Frequency: 50-60Hz

Example of a rating plate.

1.2 Used labels and symbols

In these instructions, different labels and symbols are

used in the text. These are explained in the following:

• Symbol for an enumeration

fSymbol for an instruction

1 First step

2 Following steps

;Outcome

Display text/screen text

ÆCross reference

Texts with this symbol contain information on environmental

protection.

Texts with this symbol contain additional information.

1.3 Safekeeping of documents and actuality

fKeep these instructions as well as all other supplied

documents in a safe place, so that they are available at

any time.

fHand over the complete documentation to the next

owner.

fPlease note:

fdue to the continuous development of the devices, there

may be deviations between the documentation and the

device. The current edition can be found at

www.HellermannTyton.com/site/downloads.

1.4 Intended use

The thermal transfer printer TT4000+ is only intended for

printing suitable materials that are approved by the

manufacturer. The device is conceived for large-volume

industrial use. A cutter, perforation cutter and external

ribbon supply hub are available as options. The device is

only suitable for indoor use. The device may not be

operated in potentially explosive environments.

The device may only be used for the purposes described

in these operating instructions.

The device may only be used in technically perfect

condition in accordance with its intended use and the

operating instructions, and only by safety-conscious

persons who are fully aware of the risks involved in

operating the device.

The device may only be repaired or serviced by the

manufacturer or a qualiﬁed technician using genuine

spare parts.

1.5 EC conformity

The device fulﬁlls the requirements in accordance with:

• Machinery Directive 98/37/EC

• Low Voltage Directive 2006/95/EC

• Directive 2004/108/EC relating to electromagnetic

compatibility

1.6 Applicable documents

The conﬁguration and service instructions must be

observed.

1.7 Customer service and spare parts

If you have any questions or suggestions, please contact

HellermannTyton. The contact data is listed at the end of

this documentation.

Only use genuine spare parts or spare parts approved by

HellermannTytonGmbH. Contact Customer Services to

order the spare parts.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Safety instructions

5

2 Safety instructions

The device was manufactured according to the current

state of technology and the recognised safety

regulations. Nonetheless, use of the device can result in

hazards to the life and limb of the user or third persons,

or in damage to the device and other material property.

These operating instructions contain information on

safety.

fAlways follow all of the instructions to prevent personal

injury, material damage or environmental damage.

2.1 Representation and layout of warning

instructions

The warning instructions relate to actions and are

structured as follows:

DANGER

Type and source of danger!

Explanations on the type and source of danger.

fMeasures to prevent danger.

2.2 Danger grading of warning instructions

The warning instructions are graded according to the

severity of their danger. In the following, the danger

grading is explained with the corresponding signal

words and warning symbols.

DANGER

Immediate risk of lethal or serious injuries.

WARNING

Possible risk of lethal or serious injuries.

CAUTION

Possible slight injuries.

NOTE

Damage to the device or the surroundings.

2.3 Basic safety instructions

The following safety instructions apply generally when

handling the device.

Danger of electric shock

A faulty or incorrectly installed power supply line can

lead to lethal injuries.

fConnect the device to a properly installed socket with

grounding.

fCheck the voltage (110V to 240VAC).

fThe socket must be easily accessible, so that the device

can be switched off if necessary.

fIf not used, in event of repairs or maintenance, switch

off the device using the main switch and pull out the

plug.

fUnauthorized intervention to the electronic assemblies or

their software can cause malfunctions.

Risk of injury

There is a possible risk of injury from rotating

components or crushing of limbs when handling the

device.

fMake sure that clothing, hair, jewellery etc. do not come

into contact with open rotating components of the

device.

fOnly use the handle to close the folding cover and do

not reach into the swivelling range of the folding cover.

fThe device or parts of it can become hot while printing.

Do not touch during operation, and allow to cool down

before changing material or before disassembly.

Danger of material damage

Opening the folding cover during operation can cause

an undeﬁned standstill of the device.

fAvoid opening the folding cover during operation.

2.4 Limitations of use

fObserve the following requirements for the operational

environment:

• The device may only be operated in a dry and low-dust

indoor environment.

• Do not operate the device in potentially explosive

environments.

2.5 Operator obligations

The operator must observe and comply with the

respectively applicable national legal regulations and

accident prevention regulations.

The operator must keep the device in proper condition

by performing maintenance measures at regular

intervals.

3 Transport and storage

For transport, all of the moving components of the

device must be secured. The device may only be

transported in the supplied original packaging.

The device must be protected from humidity, direct

sunlight and extreme heat. The device may only be

stored in dry places that are not exposed to spray water.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Layout and function

6

4 Layout and function

4.1 Layout

7

8

2

4

5

6

3

1

Device overview.

1 Cover

2 Margin stops

3 Roll holder

4 Ribbon supply hub

5 Ribbon take-up hub

6 Print mechanism

7 Navigator pad

8 Display

18

16

15

14

13

12

10

9

11

17

Print mechanism.

9 Ribbon deﬂection roller

10 Printhead retainer with printhead

11 Guides

12 Allen key

13 Printhead locking lever

14 Print roller

15 Guide roller

16 Label light barrier

17 Knob for guide adjustment

18 Tear-off plate

22

23

24

25

26

27

28

29

Device from the rear.

22 Power switch

23 Power connection jack

24 Slot for PC Card Type II

25 Slot for CompactFlash memory card

26 Ethernet 10/100 Base-T

27 2 USB master interfaces for key pad, scanner or service key

28 USB high-speed slave port

29 Serial RS-232 C port

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Layout and function

7

4.2 Control panel

1

2

Control panel.

1 Display

2 Navigator pad

The graphic display informs you of the current state of

the printer and the print job, sends notiﬁcations in case

of errors, and shows the printer settings in the menu.

The button functions depend on the current printer

state: when a function is active, the labels and symbols

on the navigator pad buttons light up.

Active functions light up white in print mode (e.g.,

menu or feed). Active functions light up orange in the

oine menu (arrows, Enter).

Symbol Meaning

pause:

Pause the current print job

cancel:

Cancel the current print job/current

settings

menu:

Call up the menu

feed:

Feed a blank label

Up and down:

Switch between the menus

Left and right:

Navigation in the menus

Enter:

Entry of a parameter in the menu, call up

help information in case of error

4.3 Function in print mode, symbol displays

4.3.1 Symbol displays

The symbols shown in the following table may appear

on the status line of the display, depending on the

printer conﬁguration. They enable the current printer

status to be seen quickly.

Symbol Meaning

Clock

Date

Digital clock

Status of the ribbon supply

WLAN signal strength

User memory in the clock chip

Input buffer

Printer is receiving data

Ethernet status

Temperature of the printhead

PPP funds

Debug window for abc programs

Control of the lower display line is handed

over to an abc program

Used memory

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Layout and function

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Symbol Meaning

Access to memory card

Pause

Error

System error

4.3.2 Printer states

Navigator pad.

"READY" state

The printer is in the ready state and can receive The

display shows the text READY as well as the conﬁgured

symbol displays, such as the Time and Date.

Button Label Function

menu Lights up To the oine menu

(see "Conﬁguration instructions")

feed Lights up Feed a blank label

pause

Lights up after a

print job is

ﬁnished

Reprint the last label

cancel Lights up Delete internal memory, the last label can

no longer be reprinted

"PRINTING LABEL" state

The printer is processing a print job. Data transfer for a

new print job is possible when in "PRINTING" state.

The new print job will start after the previous job is

ﬁnished.

The display shows the text PRINTING LABEL and the

number of the printed label within the print job.

Button Label Function

pause Lights up Cancel the print job,

printer goes into Pause state

cancel Lights up

Short press

Cancel the current print job

Longer press

Cancel the current print job and delete all

print jobs

"PAUSE" state

The print job has been cancelled by the user. The display

shows the text PAUSE and the symbol Pause.

Button Label Function

pause Lights up Resume print job,

printer goes into Printing label state

cancel Lights up

Short press

Cancel the current print job

Longer press

Cancel the current print job and delete all

print jobs

"CORRECTABLE ERROR" state

An error has occurred that can be corrected by the user

without cancelling the print job. The print job can be

resumed when the error has been corrected. The display

shows the symbol Error, the type of error and the number of

label still to be printed.

Button Label Function

pause Flashes

Resume print job after the error has been

corrected, the printer goes into Printing

label state

cancel Lights up

Short press

Cancel the current print job

Longer press

Cancel the current print job and delete all

print jobs

enter Lights up

Call up Help

Brief information for correcting the fault

will be displayed

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Initial operation

9

"IRRECOVERABLE ERROR" state

An error has occurred that cannot be rectiﬁed by the user

without cancelling the print job.

The display shows the symbol Error, the type of error and

the number of label still to be printed.

Button Label Function

cancel Flashes

Short press

Cancel the current print job

Longer press

Cancel the current print job and delete all

print jobs

enter Lights up

Call up Help

Brief information for correcting the fault

will be displayed

"SYSTEM ERROR" state

If an error occurs while starting the system, the system

error symbol and type of error are displayed.

fSwitch the printer off using the power switch and then

switch it back on again.

fPress the cancel button.

fIf the error occurs again, contact the Service

Department.

5 Initial operation

The following equipment is required for the start-up of

the device:

• PC or notebook with Windows XP®/Vista®/7®/8®

Carry out the start-up in the prescribed sequence:

1. Place the device.

2. Install the drivers.

3. Connect the device.

4. Install the device in the operating system.

5. Install the TagPrint Pro software.

ÆSection 5.1-5.5

5.1 Device placement

NOTE

Material damage caused by false environmental

conditions!

The device and the materials can be damaged by humidity

and dust.

fSetup the device only in dry places that are not exposed

to spray water or dust.

Proceed as follows:

1 Lift the device carefully out of the packaging using the

holding straps.

2 Place the device on a level and stable surface.

2

1

Remove the transport securing devices.

3 Open the device cover.

4 Remove foam transportation safeguards from the area of

the printhead.

5 Check the device for transport damage.

6 Check the delivery for completeness:

• Label printer

• Power cable

• USB cable

• Documentation

• CD-ROM with installation programme and operating

instructions

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Initial operation

10

Keep the original packaging for later transport.

If transport damage has been found or if the scope of

delivery was incomplete, please contact Customer Service at

HellermannTyton.

;The device has been setup correctly.

5.2 Connecting the device to the power supply

DANGER

Danger of lethal electric shock!

There is a risk of lethal injury when touching live

components.

fOnly connect the device to a properly installed and

standardised socket with grounding.

fObserve the voltage and amperage requirements.

fDo not touch any of the live components.

22

23

24

25

26

27

28

29

Network and computer connections.

22 Power switch

23 Power connection jack

24 Slot for PC Card Type II

25 Slot for CompactFlash memory card

26 Ethernet 10/100 Base-T

27 2 USB master interfaces for key pad, scanner or service key

28 USB high-speed slave interface

29 Serial RS232 C port

The printer is equipped with a wide area power unit. The

device can be operated with a supply voltage of

230V~/50 Hz or 115V~/60 Hz without adjustment.

Proceed as follows:

1 Check that the power switch is in the "0" position.

2 Plug the power cable into the power connection socket.

3 Plug the power cable into a grounded socket.

;The device is connected to the power supply.

5.3 Connecting the device to a computer or

computer network

NOTE

Material damage caused by improper work!

Inadequate or no grounding of the components can cause

malfunctions during operations.

fOnly connect the device to a properly installed and

standardised socket with grounding.

Proceed as follows:

1 Connect the device according to the "Conﬁguration

instructions".

;The device is connected to a computer or computer

network.

5.4 Switching the device on and off

Proceed as follows:

1 Check that all connections have been made.

2 Switch the device on using the power switch.

3 The device automatically performs a system test.

4 The device shows the system status READY on the

display or

5 Rectify error, see 8, page 23.

;The device is connected to a computer or computer

network.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Operation

11

6 Operation

6.1 Loading labels or continuous material from rolls

6.1.1 Positioning the material roll on the roll holder

1 Determine the width of the material roll.

2 Open the cover.

3

2

4

1

5

Insert the roll material.

1 Margin stops

2 Material roll

3 Roll holder

4 Margin stops

5 Ring

4

6

5

3

Adjust the guides on the roll holder.

3 Roll holder

4 Margin stops

5 Ring

6 Arrow

3 Turn the ring counterclockwise, so that the arrow points

to the open lock.

4 Remove the margin stop from the roll holder.

5 Load material roll on the roll holder with the printed side

up.

910 78

13

12

11

Insert the roll material.

7 Guide roller

8 Guides

9 Label light barrier

10 Knurled knob

11 Knob

12 Lever

13 Cover

6 Push the margin stop onto the roll holder.

7 Push the margin stops until both margin stops rest

against the material roll and resistance can be felt.

8 Turn the ring clockwise, so that the arrow points to the

closed lock.

The guides must slow down the roll slightly without blocking

it. If necessary, adjust the position of the guides

symmetrically.

;The material is positioned on the roll holder.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Operation

12

6.1.2 Inserting a material strip into the printhead

7 12

6 6 9

10

5

Insert a material strip into the printhead.

5 Guide roller

6 Guides

7 Label light barrier

9 Knob

10 Lever

12 Indentation

1 Turn lever counterclockwise to lift the printhead.

2 Turn the knob to adjust the guides for the material

width.

3 Push material under the guide roller and between the

guides.

4 Guide material strip through the label light barrier such

that it exits the printer unit between printhead and the

print roller.

5 Move guides against the edges of the material.

;The material is inserted into the printhead.

6.1.3 Setting the label light barrier

The label light barrier can be shifted perpendicular to the

direction of ﬂow for adaptation to the material. The

position of the sensor is visible from the front through

the print unit and is marked with an indentation on the

light barrier holder. When the printer is switched on, a

yellow LED illuminates the sensor position.

1 Loosen the knurled knob.

2 Position the label light barrier by turning the knurled

knob such that the sensor can detect the label gap or a

reﬂex or cut-out mark.

3 For non-rectangular labels, align label light barrier with

the front edge of the label in the direction of paper feed.

4 Turn the lever clockwise to lock the printhead.

;The label light barrier is set.

6.2 Loading fanfold labels

1234 5

67

Paper feed with fanfold labels.

1 Casing

2 Inner margin stops

3 Outer margin stops

4 Ring

5 Label stack

6 Label strip

7 Roll holder

1 Position label stack behind the printer.

2 Turn the ring counterclockwise, so that the arrow points

to the open lock.

3 Push the inner margin stop against the casing.

4 Push the outer margin stops outwards as far as possible.

5 Insert the label strip, with the printed side up, over the

roll holder.

6 Push the outer margin stop until both margin stops

touch the label strip without clamping or bending it.

7 Turn the ring clockwise, so that the arrow points to the

closed lock.

8 Insert a material strip into the printhead.

9 Set the label light barrier.

10 Turn the lever clockwise to lock the printhead.

;The fanfold labels are loaded.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Operation

13

6.3 Loading transfer ribbon

With direct thermal printing, do not load a transfer ribbon; if

one has already been loaded, remove it.

6

1

2

3

4

5

7

Load a transfer ribbon.

1 Transfer ribbon roll

2 Ribbon supply hub

3 Turn knob

4 Core

5 Ribbon take-up hub

6 Lever

7 Scale

1 Clean the printhead.

2 Turn lever counterclockwise to lift the printhead.

3 Slide transfer ribbon roll onto the ribbon supply hub so

that the colour coating of the ribbon faces downward.

4 Position the transfer ribbon roll in the middle of the

ribbon supply hub.

5 Hold transfer ribbon roll ﬁrmly and turn the knob on

ribbon supply hub counterclockwise until the transfer

ribbon roll is secured.

To rewind the transfer ribbon, use a core with a width

between the width of the supply roll and 115mm.

6 Slide suitable transfer ribbon core onto the transfer

ribbon take-up hub. Position and secure it in the same

way as the supply roll.

Transfer ribbon feed path.

7 Guide transfer ribbon through the print mechanism.

The continuous line applies for ribbons with the coating side

on the inner side of the roll, and the dashed line for ribbons

with the coating side on the outside of the roll.

8 Secure the starting end of transfer ribbon to middle of

the ribbon core with adhesive tape.

When using cores that are wider than the transfer ribbon,

use the scale at the printhead retainer to adjust the path of

the ribbon. Ensure counterclockwise rotation direction of the

transfer ribbon take-up hub.

9 Turn the transfer ribbon take-up hub counterclockwise to

smooth out the feed path of the transfer ribbon.

10 Turn the lever clockwise to lock the printhead.

;The transfer ribbon is loaded.

6.4 Setting the transfer ribbon feed path

Transfer ribbon wrinkling can lead to print image errors.

The transfer ribbon deﬂection roller can be adjusted to

prevent wrinkles.

The adjustment is best carried out during printing.

1

2

Set the transfer ribbon feed path.

1 Scale

2 Screw

1 Read the current setting on the scale and write it down.

2 Turn the screw with Allen key and observe the behaviour

of the ribbon.

In the +direction, the inner edge of the ribbon is tightened,

and the outer edge is tightened in the -direction.

;The feed path of the transfer ribbon is set.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Print mode

14

6.5 Setting the head locking system

The printhead is pushed on via two plungers whose

basic position is in the middle of the printhead retainer.

This setting can be used for most applications.

1

3

2

Set the head locking system.

1 Threaded pins

2 Plunger

3 Lever

If the print density decreases in the outer areas when using

very wide material, the plungers can be adjusted.

1 Turn the lever clockwise to lock the printhead.

2 Loosen the two threaded pins in the plungers with an

Allen key.

3 Displace plungers symmetrically to a maximum scale

value of 70.

4 Tighten the threaded pins.

;The head locking system is set.

7 Print mode

NOTE

Material damage caused by false environmental

conditions!

Printhead can be damaged by improper handling!

fDo not touch the heating elements of the printhead with

the ﬁngers or sharp objects.

fEnsure that the labels are clean.

fEnsure that the label surfaces are smooth. Rough labels

act like emery paper and reduce the service life of the

printhead.

fPrint with the lowest possible printhead temperature.

The printer is ready for operation when all connections

have been made and labels and, if applicable, the

transfer ribbon have been loaded.

7.1 Synchronization of the paper feed

After inserting the label material, a synchronization of

the paper feed is necessary in cut mode. In the process,

the ﬁrst label detected by the label light barrier is moved

into print position and all of the labels ahead of it are

transported out of the printer. This prevents errors in the

cut length of the ﬁrst section in cut mode. This could

make the ﬁrst label unusable. Press the feed button to

start the synchronization. Remove the empty labels cut

off by the label feed.

To rewind the transfer ribbon, use a core with a width

between the width of the supply roll and 115mm.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Troubleshooting

15

8 Troubleshooting

The following tables help to ﬁnd possible errors and causes as well as measures to perform troubleshooting.

8.1 Types of errors

State Display Button Remark

Correctable error pause ﬂashes / cancel lights up

4.3.2, page 17Irrecoverable error cancel ﬂashes

System error -

8.2 Problem solution

Error Cause Remedy

Horizontal white lines in the

print image Printer is used with the backfeed > smart in cut mode. Set the backfeed > always in the setup.

Conﬁguration instructions.

Print image is irregular, one

side is lighter Printhead is dirty. Clean the printhead

9.2.4 on page 27.

Print image has smears or

voids

Printhead is dirty. Clean the printhead 9.2.4 on page 27.

Temperature is too high. Decrease the temperature in the software.

Unsuitable combination of labels and transfer ribbon. Use a different ribbon type or brand.

Printer does not stop after

transfer ribbon runs out Thermal printing is selected in the software. Change to thermal transfer in the software.

Printer only prints each

second label Setting of the format in the software is too large. Change the format setting in the software.

Printer prints a sequence of

characters instead of the

label format

Printer is in monitor mode. Cancel the monitor mode.

Printer transports label

material, but transfer ribbon

does not move

The transfer ribbon is not properly loaded. Check and, if necessary, correct the feed path of the

transfer ribbon and the orientation of the label side.

Unsuitable combination of labels and transfer ribbon. Use a different ribbon type or brand.

Transfer ribbon is wrinkled

Transfer ribbon deﬂector roller is not adjusted. Setting the transfer ribbon feed path

6.4 on page 21.

Transfer ribbon is too wide. Use transfer ribbon that is only slightly wider than the

label.

Vertical white lines in the

print image

Printhead is dirty. Clean the printhead

9.2.4 on page 27.

Printhead is defective (failure of heat elements). Change the printhead.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Troubleshooting

16

8.3 Error messages and troubleshooting

Error Cause Remedy

A/D converter

malfunction Hardware error Switch the printer off and then on. If error recurs, call

Service.

Barcode error Invalid barcode content, e.g. alphanumeric characters in a

numerical barcode. Correct the barcode content.

Barcode too big The barcode is too big for the allocated area of the label. Reduce the size of the barcode or move it.

Battery low Battery of the PC card is empty. Replace battery in the PC card.

Buffer overow The input buffer memory is full and the computer is still

transmitting data.

Use data transmission via protocol.

(preferably RTS/CTS).

Card full No more data can be stored on the memory card. Replace memory card.

Cutter blocked

Cutter stays in an undeﬁned position in the material. Switch off the printer. Remove material. Switch on the

printer. Restart print job. Change material.

No cutter function Switch the printer off and then on. If error recurs, call

Service.

Device not conn. Programming addresses a non-existent device. Connect the optional device or correct the programming.

Field name exists Duplicate usage of ﬁeld name in the direct programming. Correct the programming.

File not found Requested ﬁle is not on the memory card Check the contents of the memory card.

Font not found Error with the selected download font Cancel current print job, change font.

FPGA malfunction Hardware error Switch the printer off and then on. If error recurs, contact

Service.

Head open Printhead not locked. Lock printhead.

Head too hot Printhead is overheated.

After a pause, the print job will be continued

automatically. If the fault recurs repeatedly, reduce the

heat level or the print speed in the software.

Invalid setup Error in the conﬁguration memory Re-conﬁgure printer. If error recurs, contact Service.

Memory overow Current print job contains too much information, e.g.

selected font, large graphics.

Cancel current print job. Reduce amount of data to be

printed.

No DHCP server The printer is conﬁgured for DHCP, but there is no DHCP

server, or the DHCP server is currently not available.

Switch off DHCP in the conﬁguration and assign a ﬁxed IP

address. Please contact your network administrator.

No label found

There are labels missing on the label material. Press pause button repeatedly until printer recognizes the

next label on the material.

The label format as set in the software does not

correspond with the real label format.

Cancel current print job. Change the label format set in

the software. Restart print job.

Printer is loaded with continuous material, but the

software is set on labels.

Cancel current print job. Change the label format set in

the software. Restart print job.

No label size sepc. The size of the label is not deﬁned in the programming. Check programming.

No link No network link Network cable and connector.

No record found Refers to the optional memory card; database access error. Check programming and memory card contents.

No SMTP server The printer is conﬁgured for SMTP, but there is no SMTP

server, or the SMTP server is currently not available.

Switch off SMTP in the conﬁguration. Caution! Then a

warning cannot be sent by email (EAlert)! Please contact

your network administrator.

No Timeserver Timeserver is selected in the conﬁguration, but there is no

Timeserver, or the Timeserver is currently not available.

Switch off Timeserver in the conﬁguration. Please contact

your network administrator.

Material too thick The cutter is unable to cut the material but is able to

return into its home position. Press the cancel button. Change the material.

Out of paper Out of label roll Load labels.

Error in the paper feed Check paper feed.

Out of ribbon

Out of transfer ribbon Load new transfer ribbon.

Transfer ribbon melted during printing.

Cancel current print job. Change the heat level in the

software. Clean the printhead 9.2.4 on page 27 Load

transfer ribbon. Restart print job.

The printer is loaded with thermal labels, but the software

is set to transfer printing.

Cancel current print job. Set software to direct thermal

printing. Restart print job.

Printhead malfunction Hardware error Switch the printer off and then on. If error recurs, replace

the printhead.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Troubleshooting

17

Error Cause Remedy

Protocol error Printer has received an unknown or invalid command from

the computer.

Press the pause button to skip the command or press the

cancel button to cancel the print job.

Read error Read error when reading from the memory card. Check data of the memory card. Backup data, reformat

card.

Remove ribbon Transfer ribbon is loaded although the printer is set to

direct thermal printing.

For direct thermal printing remove ribbon.

For thermal transfer printing set the printer in the

conﬁguration or in the software to transfer printing.

Structural error Error in the ﬁle list of the memory card, data access is

uncertain. Reformat memory card.

Unknown card Memory card not formatted. Type of memory card not

supported. Format card, use different type of card.

USB error

Device stalled A USB device has been detected, but it is not working. Do not use the USB device.

USB error

Too much current The USB device consumes too much current. Do not use the USB device.

USB error

Unknown device Failure to detect USB device. Do not use the USB device.

Voltage error Hardware error Switch the printer off and then on. If error recurs, contact

Service. The failed voltage is shown. Please write it down.

Write error Hardware error Repeat the write process. Reformat card.

Write protected PC card write protection is activated. Deactivate the write protection.

Wrong revision Error when updating the ﬁrmware. Firmware not

compatible with the hardware version. Load the compatible ﬁrmware.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Maintenance

18

9 Maintenance

The following warning instructions apply for all

maintenance work.

DANGER

Danger of lethal electric shock!

There is a risk of lethal injury when touching live

components.

fSwitch off the device before maintenance work.

fPull the power plug out of the socket.

CAUTION

Risk of injury through improper work!

Safe working on the device requires specialised knowledge.

Improperly performed maintenance work can cause injuries.

fPerform maintenance work professionally.

fIf necessary, have the maintenance performed by an

authorised specialised technician.

NOTE

Material damage caused by improper work!

Safe working on the device requires specialised knowledge.

Improperly performed maintenance work can cause damage

to the device.

fPerform maintenance work professionally.

fIf necessary, have the maintenance performed by an

authorised specialised technician.

Maintenance serves to preserve operational readiness

and to prevent premature wear.

Maintenance is divided into:

• Maintenance and cleaning

• Service

9.1 Preparation and follow-up tasks

For all maintenance work, proceed as follows:

1 Switch off the device using the main switch.

2 Pull the power plug out of the socket.

;The device is without current.

3 Perform the required maintenance.

4 Insert the mains plug into the socket.

5 Switch on the device using the main switch.

;The device is ready for operation.

9.2 Maintenance and cleaning

9.2.1 Regular maintenance work

To ensure proper operational status of the device,

deﬁned maintenance work must be performed at the

prescribed intervals.

fWith daily use, perform the following regular

maintenance work.

Interval Maintenance work

Weekly Clean the thermal printhead

Monthly Clean the device

Annually Device maintenance

NOTE

Material damage caused by improper work!

The printer can be damaged by aggressive cleaning agents.

fDo not use abrasive cleaners or solvents to clean the

external surfaces or components.

Proceed as follows:

1 Remove dust and paper ﬂuff from the print area using a

soft brush or vacuum cleaner.

2 The cover of the printer can be cleaned with a standard

cleanser and a cloth.

;The device is cleaned.

9.2.2 Cleaning agents and materials

The following cleaning agents and materials are required

for maintaining the device:

• All-purpose cleaner

• Lint-free cloth

• Soft brush

• Vacuum cleaner

9.2.3 Cleaning the print roller

Proceed as follows:

1 Lift the printhead.

2 Remove labels and transfer ribbon from the printer.

3 Remove deposits with roller cleaner and a soft cloth.

4 If the roller appears damaged, replace it, see service

instructions.

;The print roller is cleaned.

GBDEFRESPTITNLDKNOSEFIPLCZHUSIROTR

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Taking out of operation

19

9.2.4 Cleaning the printhead

Cleaning intervals:

• Direct thermal printing: after every label roll change

• Thermal transfer printing: after every transfer ribbon roll

change

CAUTION

Risk of injury through improper work!

Risk of injury from the hot printhead line.

fEnsure that the printhead has cooled down before

starting cleaning.

NOTE

Material damage caused by improper work!

Printhead can be damaged.

fDo not use sharp or hard objects to clean the printhead.

fDo not touch protective glass layer of the printhead.

Proceed as follows:

Substances may accumulate on the printhead during printing

and adversely affect printing, e.g. differences in contrast or

vertical stripes.

1 Lift the printhead.

2 Remove labels and transfer ribbon from the printer.

3 Clean printhead surface with special cleaning pen or a

cotton swab dipped in pure alcohol.

4 Allow printhead to dry for 2-3 minutes.

;The printhead is cleaned.

10 Taking out of operation

DANGER

Danger of lethal electric shock!

There is a risk of lethal injury when touching live

components.

fSwitch off the device before maintenance work.

fPull the power plug out of the socket.

10.1 Taking the device out of operation

Proceed as follows:

1 Switch off the device using the main switch.

2 Pull the power plug of the device out of the socket.

3 Shut down the PC or notebook.

4 Disconnect the USB cable from the PC or notebook.

5 Disconnect the USB cable from the device.

6 Disconnect the power cable from the device.

;The device is stopped.

10.2 Putting the device back into operation

Proceed as follows:

1 Start the PC or notebook.

2 Connect the power cable to the device.

3 Connect the USB cable to the device.

4 Connect the USB cable of the device to the PC or

notebook.

5 Connect the power cable of the device to a power

socket.

6 Switch on the device using the main switch.

;The device is ready for operation.

11 Disposal

After termination of use, the purchaser or the operator

must properly dispose of the device including the

accessories.

The purchaser or the operator releases HellermannTyton

GmbH from the obligations according to paragraph

10passage2of the German Electrical and Electronic

Equipment Act (Return obligation of the manufacturer)

and from any associated third-party claims.

This device was manufactured according to the current

environmental protection standards. The materials can be

separated and recycled.

fObserve the national regulations for the disposal of

recyclable fractions, electronic parts and batteries.

fDo not dispose of the device with domestic waste.

fBring the device to a local collection point or recycling

centre.

fIf necessary, contact your local environmental oce.

Operating Instructions • Thermal transfer printer TT4000+ • 01-2016 • 031-93352

Technical data

20

12 Technical data

TYPE Pack cont. Article-No.

Thermal transfer printer TT4000+

300 dpi 1 556-04000

Printing method Thermal transfer printing

Print resolution 300 dpi

Print speed up to 250 mm/s

Print width up to 105.6 mm

Material Labels or continuous material

from roll or fanfold labels

Energy supply 100-240 V

Rated input voltage 100-240 VAC ~ 50/60 Hz, PFC

Maximum rated input power 100-300 W

Input fuse max. 2 A

Interfaces

RS232 C, USB 2.0 Hi-Speed

slave for PC, Ethernet 10/100

Base T, LPD-, RawIP-, FTP-

Printing, DHCP, HTTP, SMTP,

SNMP, TIME, Zeroconf, mDNS,

SOAP, 2 x USB host for ext.

control panel, keypad, scanner,

service key, USB device and

peripheral port

System requirements Windows XP®/Vista®/7®/8®

Dimensions (W x H x D) 242 x 274 x 446mm

Weight 9 kg

Speciﬁcation CE, FCC class A, CB, CCC, UL

Material

Label width 20-116 mm

Liner width 24-120 mm

Continuous material width 24-120 mm

Continuous heat shrink tubing

width 25-85 mm

Label height without backfeed

above 4 mm

Label height when dispensing

above 12 mm

Label height up to 5000 mm/4000 mm/1000 mm

Supply roll outer diameter up to 205 mm

Supply roll core diameter 38-100 mm

Transfer ribbon

Roll diameter up to 80 mm

Core diameter 25 mm

Variable feed length up to 500 m

Width (corresponding to the width

of the label material) 114 mm

All dimensions in mm. We reserve the right to make technical changes without notice.

Minimum order quantities (MOQ) can deviate from the package contents.

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