Troubleshooting
This chapter summarises the most common problems you could encounter with the appliance. If
you are unable to solve the problem with the information below, visit www.philips.com/support
for a list of frequently asked questions or contact the Consumer Care Centre in your country.
Problem Possible cause Solution
Dirty water,
brown stains or
white akes
come out of the
soleplate.
Scale has built up inside the
appliance because it has not
been descaled regularly.
Descale the appliance (see chapter
‘IMPORTANT - cleaning and maintenance’,
section ‘Descaling the appliance’).
You have put chemicals or
additives in the water tank.
Never use chemical or additives with the
appliance. If you have already done so, follow
the procedure in chapter ‘IMPORTANT-
cleaning and maintenance’, section ‘Descaling
the soleplate’ to remove the chemicals.
There is no or
little steam.
The appliance has not heated
up sufciently.
Wait until the iron ready light stays on
continuously. This takes approx. 2 minutes.
There is not enough water in
the water tank.
Fill the water tank up to the MAX indication.
Water leaks from
the soleplate.
Steam condenses into water in
the hose when you use steam
for the rst time or have not
used it for a long time.
This is normal. Hold the iron away from
the garment and press the steam trigger.
Wait until steam instead of water comes out
of the soleplate.
The ironing
board cover
becomes wet, or
there are water
droplets on the
oor/garment.
Steam has condensed on the
ironing board cover after a
long ironing session, or your
board cover is not designed
to cope with the high steam
rate.
Replace the ironing board cover if the foam
material has worn out. We also advise you to
use a layer of felt material in the board cover
to prevent water droplets.
The EASY DE-CALC knob is
not tightened properly.
Switch off the appliance and wait 2 hours for
it to cool down. Unscrew and reattach the
knob to make sure it is tightened.
The rubber sealing ring of
the EASY DE-CALC knob is
worn.
Contact an authorised Philips service centre
for a new EASY DE-CALC knob.
The iron does
not heat up and
the red DE-
CALC light
ashes.
The appliance reminds you
to perform the descaling
procedure. The light ashes
about after every one month
or after every 10 ironing
sessions.
Perform the descaling procedure, following
the instructions in chapter ‘IMPORTANT-
cleaning and maintenance’, section ‘Descaling
the appliance’.
The steam
generator
produces a
pumping sound.
Water is pumped into the
boiler. This is normal.
If the pumping sound continues non-stop,
switch off the appliance and unplug it.
Contact an authorised Philips service centre.
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