10
Why is the content displayed on the Web UI management page not up to date?
Depending on your browser's cache, the content for your device on the Web UI management page may not be up to
date. Manually clear your browser's cache (for example, open your browser and choose Internet Options > General >
Browsing history > Delete.) and re-launch the Web UI management page.
8 Troubleshooting
Why is the indicator red after I have finished configuring the router?
1. Make sure you have a working micro-SIM card and ensure that it is inserted properly.
2. Move the router to an open space free from obstructions and make sure you have an available mobile network in
your area.
3. I
f the problem persists, please contact your network service provider.
Why is the indicator status steady on cyan, blue, or yellow, but the indicator is off?
Your mobile network has poor reception. Move the router to a place with better reception.
Why can't I access the router's web-based management page?
1. Ensure that your computer is connected to the router through an Ethernet cable or Wi-Fi.
2. Ensure that your computer is set to obtain an IP address and DNS server address automatically.
3. Restart your browser, or try using another browser.
4. If the problem persists, restore the router to its factory settings.